This Happened to Me at MBNA/Bank of America Too!

I once emailed the person in charge of "education" of procedure about something. The next thing I knew, my manager was yelling at me that it goes against "procedure" to even speak with the guy, much less bother him with emailed questions. I was told to follow procedure and ask my manager, who would then ask the procedure guy. So much for taking initiative! Have I ever mentioned how glad I was to quit that awful place?