I Guess There's Just Lots of Material Out There Today!

This is a cute strip, kind of silly most of the time, but every so often, there is much truth to it. In this case, this was my experience at MBNA/Bank of America. And the friend I bumped into recently who left after I did mentioned to me that BofA wanted calls to be shorter and shorter (which means not all the customer's needs would be met, which meant the customer calling back, which meant less incentive bonus for reps because they have to keep their calls short). Of course, if all these big businesses provided GOOD customer services and QUALITY products, they wouldn't have so many customers calling them, now, would they?